Each and every company aims at providing faster and better support to its customers. VOIP is one such product that is helping companies attain their globalization goals. This service helps the employees to get instant access to data irrespective of their location. This service also helps in the elimination of additional lines with the help of a single broadband internet connection. 

One can easily exploit the VOIP technology and partnerships to their own advantage and benefits. VOIP is been used by many business houses and individuals to minimize their costs and stay profitable in the long run. It also helps in making international calls free of cost and even records the duration of the calls.

The latest news in the VOIP world is that this technology is now been used for railway announcements. Docklands Light Railways (DLR) is all set to upgrade its public address system with the help of VOIP technology. 

The franchise operator of DLR has chosen Telent, a communication technology provider company to install a better performance LAN infrastructure which will make VOIP announcements possible. With the help of this VOIP technology, public announcements will be more effective without any conflicting messages.

The Linux PC workstations at the Docklands Light Railway control station will be in charge of controlling the new VOIP announcement systems. This will also be integrated with customer information displays thus preventing conflicting messages on the display screens. The new IP based PA system will be deployed to all the Dockland Light Stations. 

The LAN design made by Telent makes use of gigabit Ethernet Cisco Systems switches across the network. It also makes use of stackable gigabit Ethernet switches at the edge to allow for future growth. This VOIP technology is very easy to understand as well as to operate. It is also a cost effective than most of the traditional phone services.

The communication engineer of Serco Docklands, Mr. Michael Evans stated that other key systems like passenger information displays and train management computer system will also be implemented to run with VOIP technology. He further commented that Serco Docklands is also looking towards the deployment of the IP based control systems for its video recorders and CCTV cameras. The project has already been rolled out and is likely to be completed later this year. 

This is definitely an ideal option for railway companies. Not only does it reduce their work but it also reduces frequent discrepancies involved with PA systems. VOIP technology is not just restricted ot be used by railways but it can also be utilized by banks, hotels etc.